Privacy Policy

We collect the following categories of information:

• Account information: name, email address, and basic profile details you provide when creating an account or joining waitlists.
• Usage information: interactions with venues and features in the app, such as check-ins, favourites, rewards, and campaign participation.
• Device information: device model, operating system, app version, language, and approximate general location (city/region) used to show relevant venues and content.
• Technical logs: IP address, crash logs, and diagnostic data used to maintain and improve the service.
• Communication data: messages and contact details you send to us via forms, email, or support requests.

We do not store full payment card numbers on our servers. Where payments are processed, they are handled by trusted third‑party payment processors in accordance with industry standards.

We use your information to:

• Provide, operate, and maintain the Gatsby app and website.
• Personalise venue discovery, rewards, and recommendations.
• Send transactional messages (for example, confirmations or important service notices).
• Monitor usage, performance, and security of our services.
• Develop new features and improve user experience.
• Comply with legal obligations and enforce our terms.

Where applicable, we process your personal data on the following legal bases:

• Contract: to provide you with the Gatsby app and related services.
• Legitimate interests: to secure, maintain, and improve our products, and to understand how they are used.
• Consent: for certain analytics, marketing, or optional features, where required by law.

We may share your information with:

• Service providers that help us operate the app and website (for example, hosting, analytics, customer support, and payment processing).
• Partner venues in aggregated or de‑identified form to help them understand performance of campaigns and visits, not to directly identify you unless strictly necessary to deliver a service you requested.
• Authorities or third parties when required to comply with applicable law, regulation, or legal process, or to protect our rights and the safety of users.

We do not sell your personal data.

We keep your information only for as long as necessary for the purposes described in this Policy, or as required by law. When your information is no longer needed, we will delete or de‑identify it in a secure manner.

Depending on your location, you may have rights over your personal data, such as:

• Accessing the information we hold about you.
• Requesting correction of inaccurate or incomplete data.
• Requesting deletion of your account and associated personal data, subject to legal obligations.
• Objecting to or restricting certain types of processing.
• Withdrawing consent where processing is based on consent.

You can exercise these rights by contacting us using the details in the "Contact us" section below. We may need to verify your identity before responding.

Our services may be operated from, and your data may be processed in, countries outside your own (including Australia and other jurisdictions). Where required by law, we take appropriate steps to ensure that cross‑border data transfers are protected by suitable safeguards.

We use reasonable technical and organisational measures to protect your information, including encryption in transit and restricted access to systems. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

The Gatsby app is intended for adults who are legally permitted to access licensed venues in their jurisdiction. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with personal information, please contact us so we can delete it.

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice in the app or by email.

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:

Email: support@gatsbyapp.co

When contacting us, please include enough detail for us to identify you and respond to your request.